FAQ

Browse the shop, open a product and tap "Add to cart". When you are ready, open your cart and tap "Checkout". Log in or create your account, enter your delivery details, choose a delivery option and a payment method, then place your order.

You will receive an order confirmation by email. You can follow your order at any time under My Account → Orders.

Yes. Log in and open My Account → Orders to see the status of each order. We also let you know when your order has been dispatched. If you have a question about a delivery, contact us with your order number and we will check for you.

Yes. Our website uses a secure, encrypted connection (look for the padlock in your browser). Card payments are processed by a licensed payment provider; we never see or store your full card details.

Always follow the directions on the label or leaflet and do not take more than the recommended amount. Usage information is also shown on each product page. If anything is unclear, contact us before use, and speak to a healthcare professional if you have a medical condition.

Everyone is different, so experiences vary from person to person. Herbal wellness products are best used consistently, as directed, alongside a balanced diet, enough water, rest and regular activity. They are not a substitute for medical care.

Keep products tightly closed in a cool, dry place away from direct sunlight and out of the reach of children. Do not use a product after its expiry date or if the seal was broken when you received it.

Buy only from our website, our shop or our listed stockists. Check that the seal is intact and that the label shows a batch number and expiry date. If a product verification page is available on our website, you can check your product code there. If something looks wrong, contact us before using the product.

Please do not use any herbal product while pregnant, trying to conceive or breastfeeding unless your doctor or midwife has said it is suitable for you. When in doubt, ask first.

Some herbs can interact with medicines (for example blood pressure, diabetes or blood-thinning medicines). Speak to your doctor or pharmacist before combining herbal products with any medication, and never stop or change prescribed medication without medical advice.

Only give a product to a child if the label says it is suitable for children, and follow the age guidance exactly. For young children, or if your child has a health condition, ask a healthcare professional first.

Stop using the product and seek medical advice, especially if the reaction is severe. Please also tell us (with the product name and batch number) so we can look into it. Suspected adverse reactions can also be reported to NAFDAC.

No. Our herbal products are intended to support general wellness. They are not intended to diagnose, treat, cure or prevent any disease and are not a replacement for medical care. If you have symptoms or a medical condition, please see a qualified healthcare professional.

Yes, you need a free customer account to place an order. Your account lets you follow your orders, reorder quickly, save your addresses and take part in our referral program. You can create one at checkout in under a minute.

On the login page tap "Lost your password?" and enter your email address. We will send you a link to choose a new password. If the email does not arrive, check your spam folder or contact us.

We use your details only to process and deliver your orders, provide customer support and, if you agree, send you offers. We do not sell your personal data. You can ask to see, correct or delete your data at any time, in line with the Nigeria Data Protection Act 2023. Our privacy policy explains this in full.

Never. We will never ask for your password, card PIN, OTP or full card number by phone, WhatsApp, SMS or email. If someone does, do not share anything and let us know.